Privacy Policy

1. Introduction

Welcome to NC The Diabetes Dietitian. This website and dietetic service are operated by Nathan Clay, Accredited Practising Dietitian (APD), based in New South Wales, Australia.

I am committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how I collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws relating to health information.

By using this website or engaging my services, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information I Collect

The types of information I may collect include:

Personal Information

Name
Date of birth
Email address
Phone number
Postal address
Medicare number (where applicable)
Private health insurance details (where applicable)
Emergency contact details (where applicable)

Health Information (Sensitive Information)

As part of providing dietetic services, I may collect health information relevant to your care, including:

Medical history
Current diagnoses and health conditions
Medications and supplements
Pathology and medical investigation results
Dietary intake and nutrition information
Weight, height, and body composition data
Physical activity information
Relevant reports from your GP, specialist, or other healthcare providers

Financial Information

I may collect information necessary to process appointment fees, Medicare claims, and private health insurance claims.

Where payment card details are provided, they are processed and stored securely by authorised third-party payment providers integrated with my practice management software. I do not have direct access to your full payment card details.

By providing payment details, you authorise payment of consultation fees, applicable cancellation fees in accordance with my Cancellation Policy, and any outstanding balances relating to services provided.

Payment information is handled in accordance with applicable privacy and payment security standards.

Website and Technical Information

When you visit this website, I may automatically collect information including:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referral sources

3. How Information Is Collected

I may collect information directly from you when you:

Submit an enquiry through the website
Complete online booking forms
Complete patient registration or intake forms
Attend Telehealth consultations. These may be conducted via secure video conferencing platforms, and information discussed during consultations forms part of your clinical record
Communicate via email, phone, SMS, or other electronic methods
Subscribe to newsletters or educational resources

With your consent, I may also collect information from healthcare professionals involved in your care, such as your GP, specialist, or other allied health providers.

4. Why I Collect Your Information

I collect, hold, use, and disclose your information for purposes including:

Providing dietetic assessment, treatment, education, and follow-up care
Developing personalised nutrition and health management plans
Communicating regarding appointments and clinical care
Processing payments and Medicare claims
Maintaining accurate clinical records
Complying with professional, legal, and regulatory obligations
Improving my services and website functionality
Providing educational materials, newsletters, or updates where consent has been given

5. Disclosure of Information

Your privacy is important to me. I will only disclose your information where necessary and appropriate, including:

To your referring GP, specialist, or other healthcare providers involved in your care, with your consent
To Medicare, private health insurers, or organisations involved in processing rebates or claims
To service providers that support my practice operations, including appointment booking, clinical record management, communication, invoicing, and payment processing systems
Where required or authorised by law
Where necessary to lessen or prevent a serious threat to life, health, or safety

I do not sell, rent, or trade your personal information to third parties.

6. Storage and Security of Information

I take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

Password-protected electronic systems
Secure cloud-based practice management software
Encrypted communications where appropriate
Restricted access to patient records
Secure destruction or de-identification of records when no longer required

Patient information may be stored electronically using secure practice management software, including Halaxy, and associated service providers that support appointment booking, clinical record keeping, communication, invoicing, and payment processing.

7. Access and Correction

You may request access to the personal information I hold about you.

You may also request correction of any information that is inaccurate, incomplete, out of date, or misleading.

Requests can be made using the contact details provided below.

8. Cookies and Website Analytics

This website may use cookies and analytics services, such as Google Analytics, to understand website usage and improve user experience.

Cookies generally do not identify individual users. You can modify your browser settings to manage or disable cookies if you wish.

9. Links to External Websites

This website may contain links to external websites. I am not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

10. Privacy Complaints

If you believe your privacy rights have been breached, please contact me using the details below.

I will investigate your complaint and respond within a reasonable timeframe.

If you are dissatisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

12. Contact Information

For privacy enquiries, requests for access or correction of information, or privacy complaints, please contact:

Nathan Clay APD
NC The Diabetes Dietitian

Email: NathanClay@NCTheDiabetesDietitian.com.au

Last Updated: June 2026